FAQ
RETURN POLICY: Returns can be shipped back within 14 days of receiving your package for store credit or a size exchange only. Final sale items cannot be returned or exchanged. To start a return process, please email us at info@shopaitd.com. You will receive a return form to be completed and a return shipping label. All final sale items are not eligible for return. Once your return is received, please allow 1-2 business days for return processing. Once processed, you will receive an email with the store credit gift card. All orders that are returned, there will be a $10 restocking fee deducted from your store credit. All wholesale orders are final sale and not eligible for returns.
EXCHANGES: If you are needing to exchange for a different size or color, please start the exchange process by emailing info@shopaitd.com within 14 days of receiving your order. You will receive a return form to be completed and a return shipping label. Once we receive your original order, we will ship out your new order and provide the new tracking number. All final sale items are not eligible for exchanges. There will not be a $10 restocking fee for exchanges, as this will be complimentary.
CANCELLATION POLICY: To cancel a retail order or wholesale order, please email us at info@shopaitd.com in 1 business day. If your retail order is able to be cancelled, an e-store merchandise card will be emailed. For wholesale orders, deposits are nonrefundable. Each item is handmade and on a made to order basis. Once an order is received, the process to create your item has already started, and not eligible for cancellations.
SHIPPING POLICY: Currently we only ship orders within the United States. Unfortunately we are unable to ship outside of the United States. Complimentary shipping will be provided on all US orders of $250+. Any orders under will be charged a $9.99 flat rate ground shipping fee upon check out. Please allow your order up to 1-3 business days to process. Once shipped, you will receive a tracking number. Depending on your choice of shipping method, all ground orders may take up to 5-7 business days for your order to arrive.
DAMAGED ITEMS: We stand behind our products and want you to be satisfied with them. Whether it is a wholesale order or retail sale, if you do receive a damaged or defective item, please email us at info@shopaitd.com within 14 days of receiving your item. We will offer an exchange of the same item, exchange for a different product available to ship with the same value, or provide a store credit. The restocking fee will be waived if the store credit is selected. This is not applicable on final sale nor sample sale items.
LOST PACKAGE: Please email us at info@shopaitd.com. If your package is lost in transit, we will do everything we possible can to assist you. Whether it is a wholesale order or retail sale, we are not responsible for packages once proof of delivery is generated. We will recommend to reach out to UPS directly. If the package has not been delivered, we may offer a replacement item or exchange to a different item of the same value, or provide a store credit for the retail value of the item. Shipping costs will not be included and will not be reimbursed.
PAYMENT METHOD: We accept most major credit cards such as Visa, American Express, MasterCard, etc.
SALES TAX: You will be charged the sales tax appropriate to your state.
SOLD OUT ITEMS: Our items are available during the launch of each collection, and we suggest for you to preorder your desired style and size. Each item is treated like a limited edition and is available for a limited time only. If you are interested in learning when we do restock any product, sign up for our emails and make sure to give us a follow on Instagram @shopallinthedetail to be the first to know about it.
FINAL SALE & SAMPLE SALE: Final Sale and Sample Sale items are not eligible for returns or exchanges. These products are marked as final sale. We encourage you to take your time to read the product description and take your time in selecting the size for sample sale and final sale items. We do provide a size chart as a reference and guide. You may email us directly for assistance with sizing, but we are not responsible if final size selected is not the preferred size.
SIZING: We currently provide sizes xxsmall thru xxxlarge. There is a size chart with each product as a reference. We encourage you to take your time when selecting which size fits best for you.
CONTACT US: If you have any questions please feel free to reach out to us at info@shopaitd.com. Currently, we are only available by email. We strive to answer all emails within 1-2 business days.
GIFT CARDS: E-gift cards and gift cards can only be used for All In The Detail. Lost or stolen cards will not be replaced. Gift cards and e-cards cannot be returned, refunded, or redeemed for cash.