FAQ
RETURN POLICY: Returns can be shipped back within 14 days of receiving your package. To start a return process, please email us at shopallinthedetail@gmail.com. You will receive a return form to be completed and a return shipping label. All final sale items are not eligible for return. Once your return is received, please allow 1-2 business days for return processing. We will issue a refund to the original tender. Please allow an additional 5-7 business days for this to reflect on your bank. We do our utmost for you to receive your refund amount as soon as possible. There will be a $10 restocking fee.
EXCHANGES: If you are needing to exchange for a different size or color, please start the exchange process by emailing shopallinthedetail@gmail.com within 14 days of receiving your order. You will receive a return form to be completed and a return shipping label. Once we receive your original order, we will ship out your new order and provide the new tracking number. All final sale items are not eligible for exchanges. There will not be a $10 restocking fee for exchanges.
SHIPPING POLICY: Currently we only ship orders within the United States. Unfortunately we are unable to ship outside of the United States. Complimentary shipping will be provided on all US orders of $250+. Any orders under will be charged a $9.99 flat rate ground shipping fee upon check out. Please allow your order up to 1-3 business days to process. Once shipped, you will receive a tracking number. Depending on your choice of shipping method, all ground orders may take up to 5-7 business days for your order to arrive.
DAMAGED ITEMS: We stand behind our products and want you to be satisfied with them! If you do receive a damaged or defective item, please email us at shopallinthedetail@gmail.com within 14 days of receiving your item. All refunds will go back into original method of payment.
LOST PACKAGE: Please email us at shopallinthedetail@gmail.com. If your package is lost in transit, we will do everything we possible can to assist you. However, we are not responsible for packages once proof of delivery is generated. We will recommend to reach out to UPS directly.
PAYMENT METHOD: We accept most major credit cards such as Visa, American Express, MasterCard, etc.
SALES TAX: You will be charged the sales tax appropriate to your state.
SOLD OUT ITEMS: Our items are available during the launch of each collection. We will do our best to restock the items during our launch. Once a new collection is launched, we do not restock any previous collections. However, each item is treated like a limited time only. If you are interested in learning when we do restock any product, follow us on Instagram @shopallinthedetail and you will be the first to know about it.
FINAL SALE: Final Sale items are not eligible for returns. The product will be marked as final sale. We encourage you to take your time in selecting the size for final sale items. We do provide a size chart as a reference. Earrings are all final sale items.
SIZING: We currently provide sizes xxsmall-2xlarge. There is a size chart with each product as a reference. We encourage you to take your time when selecting which size fits best for you.
CONTACT US: If you have any questions please feel free to reach out to us at shopallinthedetail@gmail.com. Currently, we are only available by email. We strive to answer all emails within 1-2 business days.